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Student Email Frequently Asked Questions (FAQ)

General Login Questions:

General Email Questions

How do I find my WSU student email address? Back to Top

Your student email address is displayed after logging on to http://myWSU.wichita.edu and clicking on the Email icon in the upper left side of myWSU. If no email address is displayed, contact the WSU Help Desk during regular business hours at (316) 978-HELP or email helpdesk@wichita.edu.

What is my Username? Back to Top

It is the first part of your email address or your myWSU ID (jmdoe, for example).

What is my password?Back to Top

Use your current myWSU ID password. More information about using or changing your myWSU ID password is located under Secure Access Login and Password Management on http://myWSU.wichita.edu.

How do I change myWSU ID password? Back to Top

More information about changing your myWSU ID password is located under Password Management on http://myWSU.wichita.edu.

How do I access WSU Email? Back to Top

Email is easily accessible from various WSU Web pages and:

Why should I use my WSU student email account? Back to Top

Official email from the University is sent to a student's email address. Most students use Student Email to read their email, however, mail can be forwarded to a different email address. Click here to view additional information about forwarding email.

Can I change my email address? Back to Top

In most cases it is not possible to request a change to your email address. If you feel a change is necessary, please contact the WSU Computing Help Desk at (316) 978-HELP or helpdesk@wichita.edu.

How do I find out more about Student Email functions? Back to Top

Logon to Student Email and click the Help button.

What do I do when it says my mailbox is 90% full or more? Back to Top

Delete email messages stored in one or more of the folders in your mailbox. Some suggestions:

  • Messages with attachments often take up the most space, start by saving the attachment onto your personal computer's hard drive.
  • Find the largest messages and delete them first.
  • Check the "Sent" folder for copies of emails that can be deleted. Turn off the option to save copies of outgoing messages (this will differ from one email client to another).

My friend says an email he sent to me bounced with a message saying 'recipient is over quota'. What does this mean? Back to Top

Each student is allotted 300Mb of disk space to store email. If that allotment is exceeded, email will bounce back to the sender with an appropriate message.

How do I delete and expunge email? Back to Top

For information about deleting and expunging messages, logon to Student Email and click the Help button. Refer to Mail > Managing Messages > To Mark a Message for Deletion.

Can I use Mail Filters? Back to Top

The Mail Filters option is used to manage mail filters for incoming email messages. Additional information can be found by logging into Student Email and clicking on the Help button. Refer to Options, Using Mail Filters.

How do I forward my student email to another email address? Back to Top

The Mail Forwarding setting is found under the Options and Settings tab of Student Email. Select Enable Forwarding to automatically send a copy of every message you receive to the email addresses mentioned in the Mail Forwarding list.

Do not leave copy on server option: By default this option is unchecked. When this option is unchecked, the server keeps a copy of the mail in your WSU Webmail inbox. If you select Do not leave copy on server, the server does not keep a copy of the forwarded mail in your inbox.

It is the student's responsibility to verify the forward successfully delivers email from their wichita.edu email account to the email address inboxes mentioned in the Mail Forwarding list.  Some email servers may think that email forwarded from wichita.edu is spam and may end up in the junk mail folder.  Test the forward by sending a test email message to the wichita.edu email address.

Can I access email with Netscape or Outlook Express? Back to Top

Yes, but you must configure the email preferences within the browser to access your email on the Wichita.edu server. The server supports both POP3 and IMAP access.

What is the name of the Incoming IMAP server? Back to Top

  • The IMAP server name for WSU student email is STUIMAP.wichita.edu.
  • The IMAP server name for faculty/staff and departmental email is IMAP.wichita.edu.

What is the name of the Incoming POP3 server?Back to Top

  • The POP3 server name for WSU student email is STUPOP.wichita.edu.
  • The POP3 server name for faculty/staff and departmental email is POP.wichita.edu.

What is the Outgoing SMTP server?Back to Top

You will only need to know the SMTP server name if you are using an email client other than Student Email. Email takes care of this automatically. If you are using a different email client, use SMTP.wichita.edu as your SMTP server. When using a client/smartphone, the outgoing server only works for users in our IP range. Which means if not on connected on the campus network (either wifi or ethernet) messages cannot be sent only received. See also Setting up Student Email on a computer or smart phone.

Questions? Back to Top

  • If at anytime you need help while using Student Email, click on the Help Button.
  • More information is also located on the FAQ page.
  • The WSU Computing Help Desk can provide assistance. Contact the Help Desk at (316) 978-HELP or HelpDesk@wichita.edu.