IT Self-Service
Submit a service request via techhelp.wichita.edu. Complete instructions on how to create a support ticket are found here.
Submit a password reset All labs have been moved to the AD domain, which requires the use of your WSU userid and password. You can reset your WSU passwords at mywsu.wichita.edu. An exception would be for those students who have individual computers remaining on the ENGR domain. These passwords would need to be reset by Ken or Carole in Wallace Hall 320.
Note: Phone calls for tech support will not be acted upon unless it is an emergency. Verbal requests are too difficult to keep track of, and the “since you are here” technique is not an acceptable means of requesting support. Please respect that Ken and Carole are quite busy and need to prioritize each request.
Computer Labs
Login Information
Your user name and password are now the same credentials you use to log into MYWSU. Students are given a mandatory profile and cannot change desktop items, save to the desktop or install software.
Research Students
User accounts receive heightened permissions. If you are assigned a computer and you do not have these heightened permissions, please have your faculty advisor send a service request to Engineering Tech Support. We do not act on this type of request from students.
Network Storage
Previously, each user was allowed 1 GB of network storage space on their "P:" drive. This storage is no longer directly available. If you need to collect data from your P drive, please contact Ken or Carole and they can help you manually map to your storage location.
Printing
Each user must purchase printing pages. Additional printing may be purchased with cash, along with a valid WSU ID, in the Dean’s office located in WH 100. Please understand that staff is not always available to add money to your printing account, so plan accordingly. New Students will be given a $2 starting balance for printing.
Email Information
Email accounts are granted through University Computing and Telecommunications Services (UCATS). If you are experiencing problems with email, Blackboard, or your myWSU login please contact the UCATS Help Desk at 978-4357.