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COLLEGE OF ENGINEERING TECHNICAL SUPPORT

IT Self-Service

Submit a service request via techhelp.wichita.edu.  Complete instructions on how to create a support ticket are found using this link.  

Submit a password reset  All labs have been moved to the AD domain, which requires the use of your WSU userid and password.  You can reset your WSU passwords at mywsu.wichita.edu.

Note:  Phone calls for tech support will not be acted upon unless it is an emergency. Verbal requests are too difficult to keep track of, and the “since you are here” technique is not an acceptable means of requesting support.  Please respect that Ken and Carole are quite busy and need to prioritize each request.

 

Computer Labs

Computer Lab Policies

Computer Lab Tips

Computer Lab Hours

Computer Lab Software

Login Information

Your user name and password are now the same credentials you use to log into MYWSU.  Students are given a mandatory profile and cannot change desktop items, save to the desktop or install software.

Research Students

User accounts receive heightened permissions. If you are assigned a computer and you do not have these heightened permissions, please have your faculty advisor send a service request to Engineering Tech Support.  We do not act on this type of request from students.

Network Storage

Previously, each user was allowed 1 GB of network storage space on their "P:" drive.  This storage is no longer directly available.  

Printing

Each user must purchase printing pages.  Additional printing may be purchased with cash, along with a valid WSU ID, in the Dean’s office located in WH 100.  Please understand that staff is not always available to add money to your printing account, so plan accordingly.  New Students will be given a $2 starting balance for printing.

Email Information

Email accounts are granted through University Computing and Telecommunications Services (UCATS). If you are experiencing problems with email, Blackboard, or your myWSU login please contact the UCATS Help Desk at 978-4357.