In an effort to enhance our customer service we would like your opinions so that we may better understand and address your needs and concerns. All responses are voluntary and anonymous; however you may provide your name and contact information if you would like someone to follow up with you.
1. Please select the appropriate answer to indicate your level of agreement with the following statements in regards to the Financial Aid Office's Web page.
(1=Strongly Agree, 2=Somewhat Agree, 3=Neutral, 4=Somewhat Disagree, 5=Strongly Disagree)
I was able to access the Financial Aid web page without any difficulties. 1 2 3 4 5 Sufficient information was available on the web page to answer my questions. 1 2 3 4 5 I found the Web page to be too confusing. 1 2 3 4 5 I prefer to obtain all my answers via the Web page. 1 2 3 4 5
I was able to access the Financial Aid web page without any difficulties. 1 2 3 4 5
Sufficient information was available on the web page to answer my questions. 1 2 3 4 5
I found the Web page to be too confusing. 1 2 3 4 5
I prefer to obtain all my answers via the Web page. 1 2 3 4 5
2.Did you encounter any difficulty in contacting the Financial Aid Office via telephone? Yes No
3. Please indicate the reason(s) for this difficulty. (Check all that apply)
Persistent busy signal On hold for too long Got lost in the recorded message Too difficult to reach a person Referred to wrong person Other (specify):
4.In your most recent visit to the Student Financial Aid Office, how long did you have to wait before speaking with a front counter customer service representative? 1-5 Minutes 5-15 Minutes 15-30 Minutes I was there for a pre-set appointment
5. Were you greeted in a courteous and polite manner? Yes No
6. If your first point of contact was the front counter, please rate the following aspects of your experience.
Quality of service provided Poor Below Average Average Very Good Excellent N/A
Appeared knowledgeable and competent Poor Below Average Average Very Good Excellent N/A
7. If your visit to the Financial Aid office was to see a counselor, please rate the following aspects of your experience.
Courtesy of Counselor Poor Below Average Average Very Good Excellent N/A
8. Timeliness of being notified of financial aid requirements Poor Below Average Average Very Good Excellent N/A
9. Timeliness of being notified of award offerings Poor Below Average Average Very Good Excellent N/A
10. Overall, how would you rate the service you received from the Financial Aid office?
Excellent Good Fair Poor
11.Please indicate the person(s) you dealt with.
12. We would appreciate any additional comments you have on our service:
OPTIONAL:
13. Are you interested in being on the Office of Financial Aid Student Advisory Committee? Yes No
14. Would you like an Assistant Director to contact you? Yes No
Name:
Email:
Phone:
I prefer to be contacted by: Phone Email
Thank You for participating in our survey!!
