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SHOCKER PARKING

WSU Shuttle Service FAQ

We know there are questions about the new WSU Shuttle. We'll keep this page updated with frequently asked questions as they become apparent.  If the answer to your question doesn't appear here, you may ask a question or leave a comment on our feedback page


Q: Why were these particular routes chosen?
Q: How will I know what route a bus is on?
Q: Will the shuttle service be available for home athletic events?
Q: Are there shelters at bus stops?
Q: What are the operating hours for the shuttle routes?
Q: Is there security at the Hughes Metropolitan Complex?
Q: Why do the buses only run in one direction?

Q: Can I take my bicycle on the shuttle?
Q: What happens to items accidentally left behind on the shuttles?


Q: Why were these particular routes chosen?
A: The shuttle service was established as a way to conveniently transport persons parking at the Hughes Metropolitan Complex to the main campus. The route was re-evaluated at the end of the Fall 2013 semester based on user feedback, leading to the launch of a new housing route and the addition of a new stop for both routes in the southwest quadrant of campus (to be opened midsemester).

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Q: How will I know what route a bus is on?
A: Each bus will have a window sign on the loading side indicating whether it is on the Metropolitan Complex Route or the Housing Route

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Q: Will the shuttle service be available for home athletic events?
A: Additional shuttles will be in use only for WSU Men's Basketball games on weeknights while school is in session.

» Learn more about game night parking and shuttles

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Q: Are there shelters at bus stops?
A: Yes. Enclosed shelters have been installed at all the current shuttle stops except at Duerksen Fine Arts Center (planned), Fairmount Towers and Wheatshocker Apartments. 

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Q: What are the operating hours for the shuttle routes?
A: The Metropolitan Complex Route begins service at 7 a.m. To catch the last shuttle from the main campus back to the Metropolitan Complex, you should arrive at the Devlin Hall stop at approximately 10:15 p.m. The Housing Route begins service at 7:30 a.m. from Fairmount Hall. It begins its final full circuit of campus between 9:50-10 p.m.

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Q: Is there security at the Hughes Metropolitan Complex?
A: Yes. The University Police Department does routine patrols throughout all of the campus lots, including those at the Metropolitan Complex. After 4 p.m. until the Complex closes, we have a Safety and Security Officer assigned to the Complex that also makes passes through the lots. There will not be an officer posted at a static position in the shuttle lot.

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Q: Why do the buses only run in one direction?
A: The shuttles can't run counterclockwise at this time because there are no cutouts on the outside of Perimeter Road. The buses spend a full minute at each stop, and the disruption to traffic on Perimeter Road could create bottlenecks and potentially unsafe conditions.

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Q: Can I take my bicycle on the shuttle?
A: No. Because there is no external bicycle rack on the shuttles and no way to secure the bicycle inside, we must prohibit bicycles. 

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Q: What happens to items accidentally left behind on the shuttles?
A: The bus company will transport any items left on the shuttles to the University Police Department for inclusion in the regular campus lost and found. Get more information about WSU"s Lost and Found process.

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