Technical Support
Rick DeMoss, Engineering Facilities & Technical Services Manager
Room: EB 204A
Phone: (316) 978-3499
rick.demoss@wichita.edu
Technical Support Consultants:
Ken Tedder 320 Wallace Hall (316) 978-6098 kenneth.tedder@wichita.edu
Carole Higgins 320 Wallace Hall (316) 978-6958 carole.higgins@wichita.edu
Help Topics:
Computer Lab Policies
Requesting Technical Support
Password Reset Instructions
Software Installation
Miscellaneous
Classroom Audio Visual Equipment
Computer Lab Accounts
Free Microsoft Software for Students
Computer Lab Policies
- No food may be brought into the computer labs at any time.
- Usage of the Internet in support of education and research is encouraged.
- Any use of the Lab or Network to facilitate illegal activity is prohibited.
- DO NOT share usernames and passwords. Sharing account information amongst students will be grounds for having the user’s account disabled.
- Communications via the network should not be assumed to be private or privileged information.
- No use of the Lab/Network shall serve to disrupt the use of the Lab/Network by others; hardware or software shall not be destroyed, modified, or abused in any way.
- Malicious use of the Lab and/Network to harass others, infiltrate a computer or computing system, damage the software components of a computer or computing system, or compromise the security of the LAB account is prohibited.
- The illegal installation of software for use on college computers is prohibited.
- Downloading and/or storing illegal software, music or movies is prohibited.
- The computers purchased by student or research fees are to be used for engineering academic purposes. Any abuse of the services available is prohibited, and will be grounds for having the user’s account disabled.
- College of Engineering and WSU reserves the right to log internet usage and to monitor file server space utilization by users, while respecting user privacy.
- We recommend that you purchase a thumb/flash/usb drive and store your homework on the flash drive first while using the network space to temporarily store documentation.
- At the end of each semester, backup/delete and remove files from your network storage location.
- Please do not use the network space to store any files that do not pertain to your coursework.
- Do not store items on the Desktop. The general student population has a mandatory profile that will remove desktop saved items.
- Please keep a backup of your work, although we will provide backups there is always possibility of data loss. You are ultimately responsible for your electronic documentation just as you are responsible for non-electronic documentation.
Requesting Technical Support
If you require technical support, please send a service request via techhelp.wichita.edu. Be sure to select Engineering Tech Support as the request type. Phone calls for tech support will not be acted upon unless it is an emergency. Verbal requests are too difficult to keep track of, and the “since you are here” technique is not an acceptable means of requesting support. Please respect that Ken and Carole are quite busy and will do their best to get to your request as soon as possible.
Password Reset Instructions
Requests for password resets can be made in person at WH320 and you must have your WSU ID. You may also make the request via your WSU email account to kenneth.tedder@wichita.edu or carole.higgins@wichita.edu (in case one of us is not available). Be sure to include your full name and your WSU ID in the email. There are no exceptions. If the request is made outside of normal working hours, (8:00 AM to 5:00 PM) the change will not be made until the next business day.
Software installation
Requests for specialized software (for graduate students only) must come from your faculty advisor. The college has a limited number of licenses and we must have an OK from the license holder before installing it. Please submit a service request at techhelp.wichita.edu.
Miscellaneous
The colleges IT staff are not available to perform repairs of any kind on your personal computers. Please don’t ask.
Please read the instructions, included on this site, before making requests related to MSDNAA. (free Microsoft software for engineering students, faculty and staff)
Classroom Audio Visual Equipment
All instructors should become familiar with classroom audio visual equipment. All items, except the computers, are maintained by the Media Services Center. They provide the keys for the control boxes and require a training session prior to issuing the key. You will need to schedule a time for this before the start of classes. Please call Glen at 978-7764 to arrange the training. Your lack of preparation does not constitute a support emergency. If A/V equipment fails during class, please call MRC at 978-3588.
Computer Lab Accounts
Accounts are open to all WSU students’ currently enrolled College of Engineering Courses. Accounts are not given any free paper quota for printing. Prints cost $0.05 a page for black and white and $0.50 for color. Accounts are created at the beginning of the semester. Previously enrolled students will use their account and passwords from previous semesters. If you experience issues with your login, please contact us Room 320 Wallace Hall. The accounts will log you into all the computers located in WH 323, WH 330, WH 331, EB 204, EB 209 and EB 203A as well as assigned graduate assistant pc’s that you may be assigned by your faculty advisor.
Login
Your user name is the same as your WSU email account. (without the @wichita.edu) First initial, middle initial or X and your last name. Students are given a mandatory profile and cannot change desktop items, save to the desktop or install software.
Research Students Assigned Computers
User accounts receive heightened permissions. If you are assigned a computer and you do not have these heightened permissions, please have your faculty advisor send Ken or Rick a service request. We do not act on this type of request from students.
Network Storage
Each user is allowed 1 GB of disk space on the P: drive (documents stored in "My Documents" will also be stored here). This is a network drive accessible only to you from any of the above Labs Windows 7/XP workstations. This is to be used for storing of academic materials only, do not store; .mp3, .wav, .mpg, .wmv, real media files, or programs not authorized by College of Engineering Technical Support (COETS).
Printing
Each user must purchase their own pages. Additional printing may be purchased with cash (with a valid WSUID) at the Dean’s office located at WH 100. Please take into consideration that staff are not always available to add money to your printing account.
E-mail
Email accounts are granted through University Computing Services. If you are experiencing problems with email, Blackboard or your myWSU login please contact the Help Desk at 978-4357.
Free Microsoft Software for Students
Wichita State University College of Engineering is licensed under the DreamSpark Program which enables eligible students and faculty members to access software available under the program. E-academy Inc., a partner of Microsoft, is providing ELMS for DreamSpark to you. Simply log into the System using your username and password (sent to you via email) and start browsing/ordering the software available to you. Your DreamSpark Online Software System can be found at: http://msdn01.e-academy.com/wichita_eng. Remember, by accessing the Microsoft software through this system you are stating that you are authorized, and are agreeing to comply with all usage guidelines.
If you are enrolled in an engineering class you should receive an email from DreamSpark by the end of the second week of classes. (A word of caution, some email clients do not forward emails from this site). It will include directions for accessing the site, your username and a password. If you do not receive the email from DreamSpark, please send the following info to carole.higgins@wichita.edu via your WSU e-mail account: (1) engineering class enrolled in and (2) your advisor. Requests not sent from the WSU email account or without the correct information will be deleted. Your username will be your WSU email address and will not change. If you have questions about using the site or the software, please check the FAQ, as it will resolve most issues. If you have a problem downloading the software, and it is not addressed in the FAQ, you can contact carole.higgins@wichita.edu. Carole is not able to troubleshoot installation problems on your personal PC’s. You must use your WSU email account when requesting assistance, in order to verify you are a qualified user. If you delete the email before accessing the site, you are still on the active list and will just need to request a new password at the login screen. The COE does not maintain the site, usernames or passwords. Most of the software is downloaded as an ISO file, so you will need a program that allows you to “burn” an ISO image to a disk. The following is a link to freeware that can accomplish the task: http://www.ntfs.com/iso-burning.htm. Some of the applications are too big for a CD, such as Windows 7, and will require a DVD. The site will keep track of all the software you download along with the license key for that product. You are allowed to download more than one copy of the applications, but you must request a license for each copy. Microsoft Office is not one of the applications available for download.