Barbara Chaparro, Ph.D.



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Title: Human Factors Program Coordinator, Professor of Psychology

Director: Software Usability Research Lab

University of Richmond, B.S. Psychology, 1985
Texas Tech University, Ph.D. Experimental Psychology, 1990

Current Instructor: Research Methods, Human Factors Methods, Software Psychology

Research Interests: Software/Website Design & Evaluation, Human-Computer Interaction,  Usability Testing, Mobile Computing, Human Factors


Phone: (316) 978-3683

Office: Jabara Hall Rm 421

I am the director of the Software Usability Research Laboratory (SURL). SURL works with industry and academia to conduct software/website design and evaluation specializing in usability testing, user interface design, heuristic evaluation, eye tracking, and end user requirements gathering. In addition, we conduct research investigating all aspects of human-computer interaction (HCI), including mobile devices. My research interests include the investigation of methods to optimize interface usability, online reading, the relationship between user eye movements and usability, mobile computing user experience, and measuring user satisfaction. In particular, I am interested in what aspects of software, websites, and apps make them "usable".


Recent Contracts and Grants Awarded
  • Coca-Cola
  • Honeywell
  • Nuance
  • Motorola Mobility
  • Microsoft
  • Dell
  • Children's Mercy Hospital, KC
  • The Golf Warehouse
  • Benchmark Brands
  • Textron
  • General Atomics
  • Kansas Health Institute
  • McClatchy Corp.
  • Dean and Deluca
  • Coleman
  • Optec Music, Inc.
  • Knight Ridder
  • Telerobotics
  • Embarq
  • CertainTeed
  • Blue Cross Blue Shield of KS
  • American Petroleum Institute


Selected Publications:

  1. Turner, C., Chaparro, B., & He, J. (2016). Text Input on a Smartwatch QWERTY Keyboard: Tap vs Trace. International Journal of Human-Computer Interaction, 1-8.
  2. Phan, M., Keebler, J., & Chaparro, B. (2016). The Development and Validation of the Game User Experience Satisfaction Scale (GUESS). Human Factors.
  3. Jardina, J. & Chaparro, B. (2015). Investigating the Usability of E-Textbooks using the Technique for Human Error Assessment. Journal of Usability Studies, 10(4), 140-159.
  4. Smith, A. and Chaparro, B.  (2015). Smartphone Text Input Method Performance, Satisfaction, and Preference with Young and Older Adults, Human Factors.
  5. He, J., Chaparro, A., Nguyen, B., Burge, R. J., Crandall, J., Chaparro, B., Ni, R, & Cao, S. (2014). Texting while driving: Is speech-based text entry less risky than handheld text entry? Accident Analysis & Prevention, 72, 287-295.
  6. Chaparro, B., Phan, M., Siu, C., & Jardina, J. (2014). User Performance and Satisfaction of Tablet Physical Keyboards, Journal of Usability Studies, 9(2), 70-80.
  7. He, J. , Chaparro, B., Siu, C., & Strohl, J. (2014). Mobile eye tracking. Chapter 10 of Eye Tracking in User Experience Design. Published by Morgan Kaufmann.
  8. Hazlett, R., Larson, K., Shaikh, D., & Chaparro, B. (2014) Two studies on how a typeface congruent with content can enhance onscreen communication. Informational Design Journa, 20:3.
  9. Owens, J. W., Palmer, E. M., & Chaparro, B (2014). The Pervasiveness of Text Advertising Blindness. Journal of Usability Studies, 9(2), 51-69.
  10. Chaparro, B., Merkle, E., Fox, D., and Chaparro, A. (2011).  Examination of the Legibility of Isolated Characters of Onscreen Typefaces. Information Design Journal, 19(1).
  11. Owens, J. W., Chaparro, B. S., & Palmer, E. M. (2011). Text advertising blindness: The new banner blindness? Journal of Usability Studies, 6(3), 172-197.
  12. Chaparro, B., Shaikh, A.D., Chaparro, A., & Merkle, E.C. (2010). Comparing the legibility of six ClearType typefaces to Verdana and Times New Roman. Information Design Journal, 18(1), 36-49.
  13. Merkle, E., & Chaparro, B. (2009). Using sunflower plots and classification trees to study typeface legibility. Case Studies in Business, Industry and Government Statistics, 2(2), January, 2009.
  14. Chaparro, B., Hinkle, V., & Riley, S. (2008). The Usability of computerized card sorting: A comparison of three applications by researchers and end users. Journal of Usability Studies, 4(1).
  15. Levine, J. & Chaparro, B. (2007). Usability Study of a Distance Continuing Education Website for Human Service Professionals. Journal of Technology in Human Services. 25(4), 23-40.
  16. Abdinnour-Helm, S. & Chaparro, B.S. (2007). A Balanced Usability Approach to Evaluate Palestinian Hotel Websites. Electronic Journal of Information Systems in Developing Countries (EJISDC), 31(2), 1-12.
  17. Chaparro, B. & Abdinnour-Helm, S. (2006) A Multi-Pronged Approach to Test the Usability of SAP R/3. Innovation Monograph II, October 2006, pp. 115-125.
  18. Hart, T.A., Chaparro, B.S., & Halcomb, C.G. (2006). Evaluating websites for Older Adults: adherence to "senior-friendly" guidelines and end-user performance. Behaviour and Information Technology. Dec 20, 2006.
  19. Abdinnour-Helm, S., Chaparro, B., & Farmer, S. (2005). Using End-User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site. Decision Sciences, 36(2).
  20. Bernard, M. L., Chaparro, B. S., Mills, M., & Halcomb, C. G. (2003). Comparing the effects of text size and format on the readability of computer-displayed Times New Roman and Arial text. International Journal of Human-Computer Studies, 59, 823-835.
  21. Bernard, M. L., Chaparro, B. S., Mills, M. M ,& Halcomb, C. G. (2002). Examining children's reading performance and preference for different computer-displayed fonts. Behaviour & Information Technology, 21(2), March 01, 2002, 87-96.
  22. Selvidge, P. R., Chaparro, B. S., & Bender, G. T. (2001). The world wide wait: Effects of delays on user performance. International Journal of Industrial Ergonomics, 29(1), 15-20.

Recent Conference Presentations:

  1. Pfannenstiel, A. & Chaparro, B. (2015). An Investigation of the Usability and Desirability of Health and Fitness-Tracking Devices. 17th International Conference on Human-Computer Interaction, Los Angeles, CA 2-7 August.  
  2. Chaparro, B., He, J., Turner, C., & Turner, K. (2015). Is Touch-based text Input Practical for a Smartwatch? 17th International Conference on Human-Computer Interaction, Los Angeles, CA 2-7 August
  3. Phan, M., Chaparro, B., & He, J. (2015). Can You Judge a Video Game by Its Cover? An Exploration of Subjective Impressions and Eye Movement Patterns. 17th International Conference on Human-Computer Interaction, Los Angeles, CA 2-7 August
  4. Canare, D., Chaparro, B., & He, J. (2015). A Comparison of Gaze-Based and Gesture-Based Input for a Point-and-Click Task. 17th International Conference on Human-Computer Interaction, Los Angeles, CA 2-7 August.
  5. Teves, J., Fouquet, S., Chaparro, B., Kennedy, B., & Chan, R. (2015). Decoding the Mobile EMR User Experience: Clues to Designing Effective Health-care Software Interfaces for Different Provider Groups. HFES 2015 International Symposium on Human Factors and Ergonomics in Health Care: Improving the Outcomes, Baltimore, Maryland.
  6. Abdinnour, S. & Chaparro, B. (2014) iPad Usage among University Athletes. Decision Sciences Institute (DSI) Conference, Tampa, FL, November.
  7. Siu, C., & Chaparro, B. S. (2014). First Look Examining the Horizontal Grid Layout using Eye-tracking. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 58, No. 1, pp. 1119-1123).