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Vita (PDF)
I am the director of the Software Usability Research Laboratory (SURL). SURL works with industry and academia to conduct software/website design and evaluation specializing in usability testing, heuristic evaluation, eye tracking, and end user requirements gathering. In addition, we conduct research investigating all aspects of human-computer interaction (HCI). My research interests include the investigation of methods to optimize website usability, readability, the relationship between user eye movements and usability, and measuring user satisfaction. In particular, I am interested in what aspects of software and websites make it "usable" to its target audience.
Selected Publications
Merkle, E., & Chaparro, B. (2009). Using sunflower plots and classification trees to study typeface legibility. Case Studies in Business, Industry and Government Statistics, 2(2), January, 2009.
Chaparro, B., Hinkle, V., & Riley, S. (2008). The Usability of computerized card sorting: A comparison of three applications by researchers and end users. Journal of Usability Studies, 4(1), November, 2008.
Levine, J. & Chaparro, B. (2007). Usability Study of a Distance Continuing Education Website for Human Service Professionals. Journal of Technology in Human Services. Vol 25(4), 23-40.
Abdinnour-Helm, S. & Chaparro, B.S. (2007). A Balanced Usability Approach to Evaluate Palestinian Hotel Websites. Electronic Journal of Information Systems in Developing Countries (EJISDC), Vol 31(2), 1-12.
Chaparro, B. & Abdinnour-Helm, S. (2006) A Multi-Pronged Approach to Test the Usability of SAP R/3. Innovation Monograph II, October 2006, pp. 115-125.
Hart, T.A., Chaparro, B.S., & Halcomb, C.G. (2006). Evaluating websites for Older Adults: adherence to "senior-friendly" guidelines and end-user performance. Behaviour and Information Technology. Dec 20, 2006.
Abdinnour-Helm, S., Chaparro, B., & Farmer, S. (2005). Using End-User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site. Decision Sciences, 36(2).
Bernard, M.L., Hull, S. , & Chaparro, B.S. (2005) Examining the Performance and Preference of Embedded and Framed/Non-Framed Hyperlinks, International Journal of Industrial Ergonomics, 35(2), 139-147.
Bernard, M. L., Chaparro, B. S., Mills, M., & Halcomb, C. G. (2003). Comparing the effects of text size and format on the readability of computer-displayed Times New Roman and Arial text. International Journal of Human-Computer Studies.
Bernard, M. L., Chaparro, B. S., Mills, M. M ,& Halcomb, C. G. (2002). Examining children's reading performance and preference for different computer-displayed fonts. Behaviour & Information Technology. Volume 21, Number 2, March 01, 2002, pp. 87-96.
Selvidge, P. R., Chaparro, B. S., & Bender, G. T. (2001). The world wide wait: Effects of delays on user performance. International Journal of Industrial Ergonomics, 29(1), 15-20.
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