Below are a number of questions that are frequently raised by campus faculty. The purpose of this online format is twofold: give faculty access to in-depth responses and allow administration to fully address the faculty questions and concerns.
Of the total FTE increase related to administrative positions, four positions have a salary exceeding $100,000 annually. One of those positions is funded with General Use resources and the remaining three are funded with Restricted Use resources.David Miller
This resulted in an increase of 36% in admitted applications from FY2014 to FY2016 and a 22% increase in enrolled new undergraduate domestic students, including most recently the largest high school senior matriculating freshmen class in WSU history.The Royall contract is an annual investment of $677,190 which when combined with the overall undergraduate domestic recruitment efforts (including WSU salaries, postage, commercial test scores and other recruitment cost) comes out to an annual recruitment cost of $738 per student recruited and enrolled. That’s within one standard deviation of the national standard of public higher education annual recruitment cost.
In fiscal year 2013, the university contracted with Blackboard Student Services (BbSS) for a one-stop 24/7/365 solution (the only solution of this type) to begin the integration of the various functional areas in order to provide support through a self-help portal, call center services, and chat. (This is a different division of Blackboard than the one providing the class management system.)An initial one-time implementation fee of $461,474 was paid to manage the planning, change management, knowledgebase and service-desk development, and building Banner database views for integration.
An annual fee of $1,168,779 provides for the ongoing support for the technology and call-center support. Five dollars per student credit hour from the campus infrastructure fee supports the entire OneStop operation, which includes the BbSS one-stop solution, physical one-stop, the campus operator, and starting in 2017, first-year advising.Last academic year, the OneStop was successful in aiding students with prompt and reliable answers to their questions. 46,252 interactions occurred (38,543 phone calls, 3,443 interactive voice response self-help sessions, 3,275 live chats, 883 web tickets, and 108 emails). 7,364 calls were answered after campus business hours and 966 calls were answered on weekends.
Ninety-four percent of students who completed a survey after interacting with a OneStop agent on the telephone were satisfied with their interaction and 86% felt their questions were resolved.Separate from the 24/7/365 OneStop support for students, the campus operator (located in the OneStop) answered nearly 30,000 additional calls, Monday-Friday (8-5 pm) from the main campus number 978-3456.
We also completed a review of the Fair Labor Standards Act status of our staff positions. By partnering with the other KBOR institutions, we received a 25% discount.WSU paid $115,000 for the engagement. This work is foundational for the new HR operating model and has positioned us to gain future efficiencies as we design and construct a job architecture and career framework for the advancement of recruitment efforts, workforce development and succession planning.
The university is working on an implementation plan that should be completed in 2020. The expected results include financial savings that exceed the contract cost and improved service to WSU employees and other HR customers.
Werner Golling and Lois Tatro
Ratios over the past three years (2013-2015, measured each fall) are 499:1, 507:1, and 495:1 respectively, with the College of Business as high as 749 and the College of Fine Arts as low as 218 students/adviser. A comparison to WSU peers is not available. Based on NACADA 2011 National Survey of Academic Advising (Carlstrom, 2013), the median caseload of advisees per full-time professional academic adviser is 296. By institutional size, the median individual adviser caseloads are 233, 333, and 600 advisees for small, medium and large institutions, respectively. WSU falls somewhere between a medium and large institution, which would make its overall adviser ratios in line with this data. However, we agree some academic units need additional resources to help address high student/adviser ratios.
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