Q) I am a faculty/staff member and I've lost my card. Does the $10 replacement fee apply to me?
A) Yes. The replacement fee applies to everyone.
Q) I lost my card, but my name has changed anyway. So a new card is free, right?
A) Wrong. If your name has changed AND you have your current card on hand, replacement is free. If you've LOST your card, then the replacement charge still applies.
Q) I lost my card, got a replacement, but then found my old card. Can I get a refund or have my old card reactivated?
A) No, once you get a replacement card, all previous cards are permanently deactivated. We can not go back and reactivate old cards or give refunds. However, if you bring in the old card you found, we will issue a new card at no charge.
Q) I don't have my Shocker Card anymore because I left WSU, but now I'm coming back. I don't have to pay the replacement fee for a new card, do I?
A) You must pay the replacement fee to get a new card card if you have previously been issued one within the last five (5) years.
Q) Can I order a replacement card by phone?
A) No. Your protection and privacy are important. We cannot give out your personal information over the phone.
Q) My card has been found and turned in to the Shocker Card Center. Can I send my friend or family member to pick it up for me?
A) No. Your protection and privacy are important. We will not release your card to anyone but you.
Q) I lost my card and it still had print/copy money on it. Will that money transfer to my new card?
A) Unfortunately, we cannot track print/copy money since it is stored on the card itself. However, if you happen to find the lost card later on, you can bring in BOTH cards and we will transfer it for you.
Q) What about my Shocker Dollars/meal plan?
A) If you lose your card, notify WSU Dining Services (978-3477) to prevent fraudulent use. When you obtain a replacement card, take your new card to the WSU Dining Services office (RSC, 1st Floor). They will update your Shocker Dollars account with your new card information.
Q) I put money on my card using the CSC machine. Why can't I get any food in the cafeteria?
A) Money put on your card using the CSC can only be used for for printing and copying. In order to buy food with your card, you must sign up for a meal plan with WSU Dining Services (978-3477).
Q) When I try to use my card for print/copy, there is a "RETRY" or "INVALID" error, or the card is spit back out of the machine. What's wrong?
A) Make sure you are inserting your card picture up, picture first. If the problem continues, please bring your card into the Shocker Card Center for service.
Q) My child attends WSU, but we live out of the area. Can I deposit money on his/her card from home?
A) Print/copy money cannot be deposited remotely due to technology limitations. For Shocker Dollars (dining, meal plans, etc.) please contact WSU Dining Services at 978-3477.
Q) I am trying to get a Shocker Card for the first time, but I do not have any photo ID. Can I still get one?
A) Regardless of age, you MUST present a current, valid photo ID. No exceptions. One of the following would be sufficient:
• Passport (U.S. or international)
• Driver's License
• State photo ID card
• Military photo ID
• Photo ID from U.S. Immigration Services
• High School photo ID from most recent school year
(International Students: The only international ID we accept is a valid passport. No international driver's licenses, school ID's, etc.)