logo
TECHNOLOGY HELPDESK

E-mail FAQ


For Students:

 

 I clicked on the E-mail link on myWSU and nothing happened.  What did I do wrong?

 You may have a pop-up blocker blocking the new page from opening.  On Internet Explorer it will notify you of this by putting a yellow bar on the top of the page.  You can click on that bar and allow pop-ups.  Other browsers will have the setting also, but in other locations.  If you have trouble finding it, please call the HelpDesk at (316) 978-HELP.

 I am able to get into myWSU account and blackboard but can’t access email account. What should I do?

Try  to access your email account through “stumail.wichita.edu” .If it does not work please call the HelpDesk for assistance at (316) 978-4357.

What is the username when logging in at http://stumail.wichita.edu

It is the first part of your email address before the @.  Your myWSU ID will also work there.

How do I access WSU Email?

 You can access your student E-mail at https://stumail.wichita.edu or by clicking on the email icon inside myWSU.

What do I do when it says my mailbox is 90% full or more?

Delete email messages stored in one or more of the folders in your mailbox. Some suggestions:
 

  •  Messages with attachments often take up the most space, start by saving the attachment onto your personal computer's hard drive.
  •  Find the largest messages and delete them first.
  •  Check the "Sent" folder for copies of emails that can be deleted.
  • Empty the "deleted items" folder

My friend says an email he sent to me bounced with a message saying 'recipient is over quota'. What does this mean?

 Each student is allotted 300Mb of disk space to store email. If that allotment is exceeded, email will bounce back to the sender with an appropriate message.

How do I forward my student email to another email address?

The Mail Forwarding setting is found under the Options and Settings tab of Student Email. Select Enable Forwarding to automatically send a copy of every message you receive to the email addresses mentioned in the Mail Forwarding list.

What is the name of the Incoming IMAP server?

The IMAP server name for WSU student email is STUIMAP.wichita.edu.

What is the name of the Incoming POP3 server?

The POP3 server name for WSU student email is STUPOP.wichita.edu.   

What is the Outgoing SMTP server?

The Outgoing SMTP Server is smtp.wichita.edu. 

Note: THis is only accessible from on campus.  Any device setup to read student E-mail will fail to send when off of our network.

 


 For Faculty/Staff

 

If I mistakenly sent an E-mail, can I get it back?

If the mail was sent from one faculty/staff member to another, it can be retrieved, providing the other user hasn't opened/deleted it and it wasn't sent to a mobile device.  Go to your sent folder and find the E-mail you want to retrieve.  Double click to open the E-mail.  In the "Actions" section, click "other actions".  Then select "recall this message".  The message will be recalled.

I am trying to get into my staff email account through the website http://mail.wichita.edu but it is not letting me in.  What should I do?

Try to login to myWSU to test your password.  If your password does not work in myWSU, change your password.  If it does work for myWSU, make sure you included ad\mywsuID on the domain\username line.  For instance, if my ID was X123Y456 the domain\username box would read ad\x123y445.

Microsoft Outlook is not working properly on my Computer. Is there any way to check my emails?

 Yes, through Microsoft  Outlook web Application you can still access your email. To open Outlook  Web App go to the following link.  
         http://mail.wichita.edu

 What do I do when it says my mailbox is 90% full or more?

Delete email messages stored in one or more of the folders in your mailbox. Some suggestions:

  • Messages with attachments often take up the most space, start by saving the attachment onto your personal computer's hard drive. 
  • Find the largest messages and delete them first.
  •  Check the "Sent" folder for copies of emails that can be deleted
  • If you feel you need more space, contact the Technology Helpdesk to fill out a request.