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TECHNOLOGY HELPDESK

Wireless Related Issues

 


 

Q: What are the Steps for connecting to WSU Secure Network ?

1. Find ‘WSU Secure’ in your list of available wireless networks
    and click ‘connect’
2. A window will pop up asking for your login and password.
     a. Your Login is your WSU ID
     b. Your Password is your WSU ID password
     (If you are not a current student or faculty/staff, you will  need to connect to WSU Guest)
3. A Security Alert box may come up asking to validate security credentials, click connect.
4. Test your connection by accessing any web site.

 

Q:How can I manually add a  profile ?

Ans: By clicking on the wireless signal appearing on lower left side of the screen you can go to network sharing center and add profile.

 

Q: What will be the WSU Secure Configuration setting  for Windows XP,7 and Vista?

Ans: Make sure your setting matched with information provided below.

Network authentication: WPA2 Enterprise (If WPA2 Enterprise is not available in the list then go for  WPA2)
Data encryption:             AES
Authentication Tab:        EAP Type: Protected Eap(PEAP)
Protected EAP Properties:
Uncheck: Validate server certificate
Authentication method: Secured Password (EAP-MSCHAP v2)
Click Configure and Uncheck  Automatically use my Windows logon name and password (and domain if any). Enter Your WSUID and password and leave the logon domain field blank.

 

Q: I am still facing problem to connect to secure network after setting up profile. What should I do?

ANS: If you are new student then you have to change the password one more time to access the secure network. If it does not help, please call the HelpDesk for assistance at (316) 978-HELP.


Q: I am trying to connect to WSU guest network and it is showing Mac address is not registered. What Should I do?

Ans: Wait for few minutes and try again. It is not unusual sometimes due to high traffic load on guest network it displays error messages.

 

Q: Why do I have to accept a security certificate manually?

ANS: To protect your myWSU ID and password, your credentials are encrypted even before your wireless session is completely set up.  The credential encryption is the same type used for secure web browsing (HTTPS) and the security server uses the same kind of certificate to prove to your computer that it really is a WSU server. Unfortunately, even though your browser has a list of certificate authorities to trust, your computer's wireless system isn't set to trust the same list of certificate authorities, so by default it doesn't recognize the (legitimate, commercial, purchased) certificate on our server.  This means that the first time you connect to WSU Secure, you'll have to accept the certificate manually.

 

Q: Where on campus is the new WSU Secure wireless available?

ANS: Everywhere at WSU that wireless is available!  Once you configure your laptop / tablet / WiFi phone to use WSU Secure, you should never have to go back to using wushock again.

 

Q: I heard I had to download and install software to use wireless at WSU.  What's up with that?

ANS: Previous versions of our residence hall and library wireless configuration did require special software to help many Windows machines identify themselves to the wireless network.  Happily, we kept searching and found a configuration that's even easier to use, requiring no special software.  Now there's nothing to install -- everything you need is built in!

 

Q: Can I use third party Client to connect to WSU Secure?

ANS: Yes, you can use but sometimes it do problem so it is advisable to only use windows utility instead of third party client.

 

Q: Why WUSHOCK wireless has been upgraded to WSU Secure?

ANS: The new wireless

  • Uses Wi-Fi Protected Access 2 (WPA2), the current state of the art in wireless security, to protect   everyone's Internet access and help guard them against identity theft.
  • WPA2 is supported by all Wi-Fi-certified cards manufactured since 2006.
  •  WSU is providing assistance at no charge for anyone who needs help configuring their computer to access WSU Secure.
  • Broadcasts its wireless network names so they'll show up automatically in your list of available wireless networks.
  • Eliminates MAC address registration -- the new system doesn't require any registration in order to access, just your myWSU ID and password.
  • Provides self-service guest access so any guest can get basic Internet access on campus without having to be given a "key" first.