Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.
The Tech Help ticketing system is being replaced with a new system called TeamDynamix for:
• Information Technology Services
• Financial Operations
The Tech Help is currently the primary service request ticketing system for the following departments:
• Ablah Library
• College of Health Profession
• College of Education
• Financial Aid
• College of Engineering (EECS, ME, AE, and Bioengineering).
What to do
|Hardware/software issues with university owned PC's, Macs, laptops, printers, etc.||Make a ticket for Desktop Support. Contact the HelpDesk to create one for you, or create a ticket yourself.|
|Wireless issue||Contact the HelpDesk|
|Issue accessing Banner||Contact the HelpDesk|
|Help with an individual form in Banner||Contact Training at (316) 978-5800|
|Issues with Blackboard||Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here.|
|Email issues||Contact the HelpDesk. Your question may be answered here.|
|Trouble logging into your PC, myWSU, Banner, or any other WSU Service||Contact the HelpDesk|
If you still have questions about support, see the Computer Support FAQ.