Different issues are taken care of in different ways. Here is a list of some kinds of issues and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service
To create a ticket: Go to http://techhelp.wichita.edu. Login with your myWSU ID and password. For questions directed to the HelpDesk select "HelpDesk Question" as the request type For repair of computers/printers select "Service request" then select the area in which you work. If your area isn't listed, select "ITS Desktop Support".
What to do
|Hardware/software issues with university owned PC's, Macs, laptops, printers, etc.||Make a ticket for desktop support. Contact the HelpDesk to create one for you or create a ticket yourself.|
|Wireless issue||Contact the HelpDesk|
|Issue accessing Banner||Contact the HelpDesk|
|Help with an individual form in Banner||Contact Training at (316) 978-5800|
|Issues with Blackboard||Contact Blackboard support at (316) 978-4357, and select option 2 or create a ticket or chat here.|
|E-mail issues||Contact the HelpDesk. Your question may be answered here.|
|Trouble logging into your PC, myWSU, Banner, or any other WSU Service||Contact the HelpDesk|
If you still have questions about support, see the Computer Support FAQ.