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TECHNOLOGY HELPDESK

Contact information for Technology HelpDesk:

Phone: 316-978-4357 and select option 4

In person: 120 Jabara Hall

E-mail: helpdesk@wichita.edu

How to request technical help

Different issues are taken care of in different ways. Here is a list of some issues, and who to  contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.

 
 
 
 
Below is a list of issues, and what you should do for assistance:

Issue

What to do

Hardware/software issues with university owned PC's, Macs, laptops, printers, etc. Make a ticket for Desktop Support. Contact the Help Desk to create one for you, or create a ticket yourself.
Wireless issue Contact the Help Desk
Issue accessing Banner Contact the Help Desk
Help with an individual form in Banner Contact the Help Desk
Issues with Blackboard Contact Blackboard support at (316) 978-4357, and select option 2, or create a ticket or chat here.
Email issues Contact the Help Desk. Your question may be answered here.
Trouble logging into your PC, myWSU, Banner, or any other WSU Service Contact the Help Desk
Telecommunication service request Submit a ticket here

   

If you still have questions about support, see the Computer Support FAQ.